Managed IT Services

Complete end to end IT management for your business

Looking for hassle free IT?

A managed IT service is the best option for any small business with more that 15 desktops.  For a montly fee, know that your systems are up to date and your staff have support on hand when they need it.

Why Managed IT Services important to Small and Medium Business

  • A solution that is tailored to your business –  We work with you to understand the level of support you need based on your business not a one size fits all approach
  • We are certified IT professionals-  Not all IT support companies are equal. Ask your current provider what industry certifications they hold, not certification from vendors.  We invest in being a member of the Australian Computer Society to prove we have the skills and expertise to look after your business
  • Proactive support – Fix the problems before they become a major problem. By monitoring and ensuring systems are patched and up to date will help keeping systems online and running.
  • Strategic IT planning. What IT systems do you need in 12 or 24 months’ time? Managed services help you think ahead and give you advice on what you need to be planning from an IT department.

How to successfully implement Managed IT Services

We take in to account an number of critical factors when creating managed IT services for clients. We look at your business and perform the following:

  • Assess the total cost of ownership of IT in your business
  • Review current providers
  • Build a plan that outlines what is provided and all acitivities we’ll perform

Complete a total cost of IT to determine the real cost of IT for your organisation.

The first step in moving to managed services is to perform a total cost of IT analysis.
This is a calculation of what you are currently paying for IT support, combined with accounting for the cost of lost productivity and downtime that you may be experiencing.

A simple way to quantify this is to look at the total cost of your staff salaries within the organisation; then factor in how much your inefficiency is costing the organisation every day. It might be as simple as 20 minutes every day due to inefficient systems, but those minutes add up quickly.

You should also calculate downtime. Are you down for three hours every month? How much is that worth to your organisation in respect to your team’s hourly wage?

Identify potential companies; request an audit of your current systems

Once you’ve completed the total cost of IT analysis, it’s time to shortlist some managed IT service providers. This process is generally about finding a company with which you feel comfortable working, and which has a track record of success and is familiar with your industry and the requirements that go along with it.

You should request an IT audit. This is generally pretty intrusive and will involve an IT professional giving your entire IT infrastructure, software and systems a full review. It can usually be done on site or remotely.

Choose a managed services provider and complete the on-boarding process.

When selecting a provider, make sure they meet your requirements. Often, if you are evaluating based purely on cost, you may not find the right partner. Remember that IT plays a significant role in your entire organisation now. It’s important to work with someone that has your best interests in mind and can provide a proactive service that delivers outcomes.

Will they be able to help you improve IT efficiency?

Will that increase productivity and minimise downtime?

These are the questions you need to be asking when evaluating providers.

The on-boarding process is the final step. This is about making security changes to ensure that the incumbent IT company no longer has access to your systems. There may be some remediation work that’s required to bring your site up to best practice level. Then ultimately, it’s about collecting and consolidating documentation, checklists, network diagrams and whatnot to be able to effectively manage your IT environment.

As your Virtual CIO, Insane Technologies acts as an extension of your business, saving you time and money in the long run. Serving Southport, Bundall, Ashmore, Robina, Burleigh, Miami, Surfers Paradise, Varsity Lakes, Nerang, Oxenford, Coomera, Yatala, Broadbeach, Mermaid Beach and throughout the Gold Coast, we provide IT Consulting Services that let you capitalise on more opportunities.

Whether you need technology services and outsourcing, Virtual CIO (Chief Information Officer) service, IT outsourcing services, IT consulting services, IT outsourcing, computer consultancy, outsourced IT, computer security consultants, or network consulting for small businesses, we have an economical solution for you.

We are experts in both business and technology, providing only the most cost-effective solutions. Find out how the advice of an expert IT Consultant can change your business forever.

Areas Covered

We offer an assortment of budget-conscious IT consulting, network services and computer support solutions to businesses in Southport, Bundall, Ashmore, Robina, Burleigh, Miami, Surfers Paradise, Varsity Lakes, Nerang, Oxenford, Coomera, Yatala, Broadbeach, Mermaid Beach and throughout the Gold Coast.