If you have iTunes installed on your computer and you’ve been noticing your computer running really sluggishly lately, then I have a solution for you!
Let me explain – A little while back when iTunes 10.4 came out my computer at home started running log a dog. Being the techie I am I looked at the running programs and found ‘AppleMobileDeviceService.exe’ was using above 50% of my computer’s processor.
I removed this program but this morning updated my work computer to the latest iTunes 10.5 and experienced the same problem.Rather that take the same approach, I did some research, found the solution and wrote a little script for our support team which they can now apply to our customers computers remotely to fix this issue.
How can I tell if this is the reason for my slow computer?
If you think your computer has been running slow recently and you want to if it’s the same problem, you can do the following to confirm you are experiencing the same issue.
- Press the following keys at the same time CTRL+SHIFT+ESC(APE). This will bring up the Windows Task Manager.
- Along the top of the Windows Task Manager you will notice a few tabs, click on the Processes tab. This page will list all the processes currently running on your computer (don’t panic!).
- Click the column name CPU (click the word CPU). This will sort the list by CPU usage. You may need to click this twice to make it sort highest to lowest.
- If you see AppleMobileDeviceService.exe (or part of the name, if the column width is too short) listed high in the list (under the column Image Name), your sluggish computer is a result of this iTunes bug.
How do I fix this iTunes problem?
If you’re in one of our Managed Service Programs, simply contact our helpdesk and ask them to fix it for you. 🙂
If you’re not in one of our Managed Service Programs, you can follow the following steps.
- Go to your START menu (in Windows Vista and Windows 7 this is a Windows logo, usually in the bottom left of your screen)
- In Windows XP, go to the RUN option and type ‘cmd‘ and hit enter.
- In Windows Vista and Windows 7, type ‘cmd‘ in the Search window. You will see cmd.exe appear in your Start menu. Right click this and select Run as Administrator.
- A black window will appear. In it, type ‘netsh winsock reset‘ and hit enter.
- Reboot your computer.