Have you met this person? He is often angry, pushy, impatient, manipulative, complaining and generally difficult to get along with.

No matter what job we are in and where we live we will all bump into him at some stage. Some of us will have the challenge of working with him, for him or even being related!

We often wish for a magical wand to change his personality, but unless he wants to change he will keep being annoying and aggravating.

What we can change is the way that we respond to him. (more…)