Our Promise To You
Our aim is to REDUCE THIS RISK in doing business with us:
- 100% Money Back Guarantee on our Managed Service Programs.
If you sign up for one of our managed service programs and within the first 90 days feel we are not the right fit for your practice, or feel that we are not living up to your expectations, we will refund you every cent you’ve paid for that managed service program – including setup fee and all monthly service fees.
- 100% Money Back Guarantee on Services.
If you’re not happy with any service we have provided and you notify us within 90 days, we will attempt to resolve the matter for you (at no additional charge to you). If you are still unsatisfied with the work we have performed we will refund you your money. No questions asked.
- 1 Year Replacement Guarantee on Hardware Purchases.
We take time to research hardware solutions so that we can confidently recommend their use in your practice. If for whatever reason the hardware we provide you does not perform as we said it would, we will replace the hardware item at absolutely no cost to you within 365 days of purchase. You are putting trust in us to provide the right solutions for your business and therefore it’s important that we ensure the products we supply do exactly as you need them to do.
- Guaranteed 1 Hour Response Time.
When you call us with a critical computer problem, we guarantee that your phone call will be returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, we will credit you $30.
- All Projects Completed On Time and On Budget – Guaranteed.
When you hire us to complete a project, we won’t try and sneak in “unforeseen” or “unexpected” charges. This only happens when projects haven’t been properly planned or researched. We research your needs in-depth and budget accordingly. If we made a mistake, we own the mistake. We guarantee all projects to be done ON TIME and ON BUDGET with no excuses.
- Accurate Billing – Guaranteed.
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you’re paying for.
- Regular Police Background Checks on All Our Employees.
We understand the value of the trust you put in us to manage your computer systems and protect not only your business data, but that of your clients. We conduct annual background checks through the Australian Federal Police on EVERY employee at Insane Technologies to ensure we only employ the most ethical of people.
- We Will Own The Problem.
We will own every problem you have with your business technology, and when necessary liaise with your 3rd party providers to ensure the problem is resolved quickly, ensuring your team don’t get stuffed around with support people playing the blame game, or using technical jargon to baffle and confuse you. If we feel one of your vendors isn’t providing you with the service you deserve, we’ll discuss this with you and search for a vendor who can meet your needs.
- Lightning Fast Repairs.
You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you and that’s why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day for critical emergencies, and within one (1) business day for all others.
- No Geek Speak.
You deserve to get answers to your questions in PLAIN ENGLISH. We go to great lengths to teach our team about the impact of computer problems to your business so they think more like a business person than a technician. We won’t try and talk to you in g33k speak (unless you want to know the down and dirty of it all!), and will always be professional and courteous in our dealings with you and your team.
- No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorisation and agreement will be obtained before the work begins. You can also choose to have your data backed up before we start any work on your machine.